What if an item is damaged, spoiled or incorrect?

Report the problem as soon as reasonably possible through the Contact page. Include the order number, product name, what went wrong and photographs of the item, packaging, seal, batch or expiry information where relevant.

Do not consume or continue using a product that appears unsafe. Keep it separate and follow the return or disposal instructions you receive. Depending on the issue and applicable law, the outcome may be replacement, exchange, repair, price reduction or refund.